Frequently Asked Questions (FAQ's)
How much shipping time usually it takes?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
Order fulfillment usually takes 2-3 days and delivery of goods usually takes 3-14 days; however it may take upto 30 days for certain international destinations. We always inform you about your tracking codes as soon as your items are shipped.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check and packaging. All orders are sent to the warehouses for dispatch within 1-2 days after the order is placed. The warehouse then dispatches the order within maximum 2-3 days.
SHIPPING TIME: This refers to the time it takes for items to be shipped from our warehouse to the destination.
USPS/Canada Post Shipping time: With expedited shipping delivery of goods usually takes 3-14 days; however it may take upto of 30 days for certain international destinations.
From where are we shipping?
We are shipping items from our warehouses located at USA, Canada, UK, China, Germany, Spain, Netherlands, India, Singapore and some other countries.
Generally, we are shipping for USA/Canada customers from USA/Canada; European customers from UK/Germany/Spain/Netherlands and Asian customers from China/India/Singapore.
We always try to deliver at the earliest possible to our customers.
How can I track my item?
Track your item:
1) CHECK YOUR E-MAIL
You were required to enter an e-mail address during Checkout; you will receive e-mails at your address letting you know that we received your order (order confirmation) and when it is shipped (Shipment Email). Please look at your SPAM MAIL folder, if you don't find in your INBOX before contacting us.
2) VISIT CARRIER WEBSITE
You will be able to track your shipment by going to the carrier's official site using the order number. Order number will be provided from us through email once it has shipped out of our warehouse. Most orders can be tracked this way within 2-3 business days from the time you place your order.
You may track your items here:
3) CONTACT US
If you still have questions about your order, please contact us via e-mail: firstname.lastname@example.org